About Cresta
Cresta uses artificial intelligence to assist sales and service agents in the quality of customer service.
Headquarters
Cresta, Palo Alto
Founded
2017-01-01
Industry
Artificial Intelligence (AI), Automotive, Customer Service, Intelligent Systems, Machine Learning, Natural Language Processing, Retail, Software, Telecommunications
Last Funding Type
Series D
Valuation
6
Total Funding
$276.00 million dollars
IPO Status
Private
Financial
Cresta is advancing AI-driven solutions to enhance customer service interactions. Their research focuses on real-time conversation monitoring using machine learning to identify conversational moments and desired outcomes. Techniques include selecting effective phrases, analyzing audio streams for response recommendations, and applying voice modulations to achieve conversational goals. These innovations aim to improve the quality and effectiveness of sales and service agent interactions.
Cresta, an AI platform for contact centers, has been named a Leader in The Forrester Waveâ¢: Real-Time Revenue Execution Platforms. This recognition highlights Cresta's capabilities in enhancing sales and service agent performance through AI technology.
Cresta, an AI platform for contact centers, has been named a Leader in The Forrester Waveâ¢: Real-Time Revenue Execution Platforms. This recognition highlights Cresta's capabilities in enhancing sales and service agent performance through AI technology.
Funding Rounds
5
Number of Lead Investors
6
Total Funding Amount
$276.00 million dollars
Number of Investors
27