About Freshworks
Freshworks is building and delivering online cloud-based software-as-a-service that provides helpdesk support with automation solutions.
Headquarters
Freshworks, San Mateo
Founded
2010-01-01
Industry
CRM, Information Services, Information Technology, SaaS, Software
Last Funding Type
Secondary Market
Valuation
10
Total Funding
$484.00 million dollars
IPO Status
Public
Financial
Freshworks is advancing in cloud-based automation solutions, focusing on processing user queries for virtual agents and managing connections in multi-tenancy environments. They are developing methods for real-time automated grouping of alerts using machine learning, enhancing helpdesk support. Their research includes optimizing email campaign delivery and extracting key-value attributes from unstructured data, which aligns with their SaaS offerings. These efforts highlight Freshworks' commitment to improving automation and efficiency in customer support and data management.
Funding Rounds
9
Number of Lead Investors
6
Total Funding Amount
$484.00 million dollars
Number of Investors
7