Freshworks

Valuation $10B

About Freshworks

Freshworks is building and delivering online cloud-based software-as-a-service that provides helpdesk support with automation solutions.
Headquarters Freshworks, San Mateo
Founded 2010-01-01
Industry CRM, Information Services, Information Technology, SaaS, Software
Last Funding Type Secondary Market
Valuation 10
Total Funding $484.00 million dollars
IPO Status Public

Financial

Freshworks reported a 20% increase in revenue to $174 million in Q2 2024. The company also narrowed its net loss by 43% to $20.1 million in the same quarter. Despite these positive financial results, Freshworks experienced a stock drop of 17.9% after Q1 2024 earnings, although the stock later jumped 11.2% following Q2 2024 results. The company has undergone a leadership change with a new CEO appointed, while the former CEO transitioned to the role of Executive Chairman.

Freshworks is advancing in cloud-based automation solutions, focusing on processing user queries for virtual agents and managing connections in multi-tenancy environments. They are developing methods for real-time automated grouping of alerts using machine learning, enhancing helpdesk support. Their research includes optimizing email campaign delivery and extracting key-value attributes from unstructured data, which aligns with their SaaS offerings. These efforts highlight Freshworks' commitment to improving automation and efficiency in customer support and data management.

Funding Rounds 9
Number of Lead Investors 6
Total Funding Amount  $484.00 million dollars
Number of Investors 7

Related Angels

Lee Fixel
View profile