About Freshworks
Freshworks is building and delivering online cloud-based software-as-a-service that provides helpdesk support with automation solutions.
Headquarters
Freshworks, San Mateo
Founded
2010-01-01
Industry
CRM, Information Services, Information Technology, SaaS, Software
Last Funding Type
Secondary Market
Valuation
10
Total Funding
$484.00 million dollars
IPO Status
Public
Financial
Freshworks reported a 20% increase in revenue to $174 million in Q2 2024. The company also narrowed its net loss by 43% to $20.1 million in the same quarter. Despite these positive financial results, Freshworks experienced a stock drop of 17.9% after Q1 2024 earnings, although the stock later jumped 11.2% following Q2 2024 results. The company has undergone a leadership change with a new CEO appointed, while the former CEO transitioned to the role of Executive Chairman.
Freshworks is advancing in cloud-based automation solutions, focusing on processing user queries for virtual agents and managing connections in multi-tenancy environments. They are developing methods for real-time automated grouping of alerts using machine learning, enhancing helpdesk support. Their research includes optimizing email campaign delivery and extracting key-value attributes from unstructured data, which aligns with their SaaS offerings. These efforts highlight Freshworks' commitment to improving automation and efficiency in customer support and data management.
Freshworks is advancing in cloud-based automation solutions, focusing on processing user queries for virtual agents and managing connections in multi-tenancy environments. They are developing methods for real-time automated grouping of alerts using machine learning, enhancing helpdesk support. Their research includes optimizing email campaign delivery and extracting key-value attributes from unstructured data, which aligns with their SaaS offerings. These efforts highlight Freshworks' commitment to improving automation and efficiency in customer support and data management.
Funding Rounds
9
Number of Lead Investors
6
Total Funding Amount
$484.00 million dollars
Number of Investors
7