Invoca

Invoca is advancing conversation intelligence AI by developing methods for topic-based semantic search and dialog analysis using machine learning. Their research includes generating machine learning statistical topic models to analyze call transcript data, and using voice energy levels to determine if a call is answered by a human agent. They also focus on automatic classification of phone calls through representation learning and generating training datasets for supervised topic models. These efforts enhance marketing, e-commerce, and contact center operations.

Invoca has been recognized for its innovative platform delivering AI capabilities to revenue teams. Additionally, Invoca released The State of B2C Revenue Execution Report 2024, highlighting issues in sales and marketing alignment affecting revenue.