Invoca

Valuation $1B

About Invoca

Invoca, the recognized leader in conversation intelligence AI for marketing, e-commerce, and contact center teams
Headquarters Invoca, Santa Barbara
Founded 2008-05-01
Industry Advertising, Analytics, Artificial Intelligence (AI), Digital Marketing, Telecommunications
Last Funding Type Series F
Valuation 1
Total Funding $201.50 million dollars
IPO Status Private

Financial

Invoca may be growing as it has recently won the CX Today Award for Best Conversational Intelligence Solution of 2024, which indicates industry recognition and potential customer trust. Additionally, the launch of a European Data Centre suggests geographical expansion and investment in infrastructure to support a growing user base. The appointment of a UK sales leader further supports the notion of expansion and a strategic focus on increasing market presence in Europe.

Invoca is advancing conversation intelligence AI by developing methods for topic-based semantic search and dialog analysis using machine learning. Their research includes generating machine learning statistical topic models to analyze call transcript data, and using voice energy levels to determine if a call is answered by a human agent. They also focus on automatic classification of phone calls through representation learning and generating training datasets for supervised topic models. These efforts enhance marketing, e-commerce, and contact center operations.

Invoca has been recognized for its innovative platform delivering AI capabilities to revenue teams. Additionally, Invoca released The State of B2C Revenue Execution Report 2024, highlighting issues in sales and marketing alignment affecting revenue.
Funding Rounds 7
Number of Lead Investors 6
Total Funding Amount  $201.50 million dollars
Number of Investors 14

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