About Freshworks
Freshworks is building and delivering online cloud-based software-as-a-service that provides helpdesk support with automation solutions.
Headquarters
Freshworks, San Mateo
Founded
2010-01-01
Industry
CRM, Information Services, Information Technology, SaaS, Software
Last Funding Type
Secondary Market
Valuation
10
Total Funding
$484.00 million dollars
IPO Status
Public
Financial
Freshworks is advancing in cloud-based automation solutions, focusing on processing user queries for virtual agents and managing connections in multi-tenancy environments. They are developing methods for real-time automated grouping of alerts using machine learning, enhancing helpdesk support. Their research includes optimizing email campaign delivery and extracting key-value attributes from unstructured data, which aligns with their SaaS offerings. These efforts highlight Freshworks' commitment to improving automation and efficiency in customer support and data management.
Funding Rounds
9
Number of Lead Investors
6
Total Funding Amount
$484.00 million dollars
Number of Investors
7
Freshworks vs. Other Decacorns
| Company | Valuation | Total Funding | Funding Rounds |
|---|---|---|---|
| Freshworks | $10B | $484.00M | 9 |
| Weights & Biases | $5B | $250.00M | 7 |
| SeekOut | $1B | $188.60M | 4 |
| Tanium | $9B | $1.05B | 14 |
| Canva | $51B | $2.51B | 19 |
| Postman | $6B | $433.00M | 5 |
| Confluent | $18B | $455.90M | 8 |
| Dataiku | $4B | $846.84M | 11 |
| QuintoAndar | $5B | $755.27M | 9 |
| SandboxAQ | $8B | $825.00M | 3 |
| Sportradar AG | $7.4B | $98.29M | 5 |
| Collibra | $5B | $596.52M | 9 |
| 1Password | $14B | $920.14M | 3 |
| DFINITY | $2B | $166.88M | 6 |
| Drata | $4B | $328.24M | 4 |
| Mysten Labs | $2B | $336.01M | 3 |
| Cerebras Systems | $26B | $715.00M | 7 |
| Wave (Financial Software) | $2B | $79.75M | 10 |
| Enya (Software Development Applications) | $3B | $1.50M | 2 |
| Latch | $1.6B | $342.12M | 7 |
| Concordium | $1B | $76.10M | 8 |
| AvidXchange | $4.9B | $1.13B | 10 |
| CoinTracker | $4B | $101.62M | 3 |
| Offchain Labs | $1B | $123.70M | 3 |
| Twilio | $2B | $614.42M | 13 |
| Illumio | $22B | $557.50M | 6 |
| Quotient Technology | $1.2B | $284.26M | 10 |
| Databricks | $38B | $14.00B | 13 |
| Asapp | $2B | $380.00M | 5 |
| Miro | $88B | $476.30M | 5 |
| InsideSales.com | $3B | $251.20M | 6 |
| Asana | $50B | $453.20M | 13 |
| AppDirect | $2B | $574.50M | 9 |
| Gong.io | $7B | $583.00M | 8 |
| Anthropic | $12B | $13.74B | 11 |
| Improbable | $11B | $704.03M | 7 |
| One Medical | $1.7B | $532.07M | 11 |
| Notion | $110B | $343.20M | 7 |
| Zenefits | $14B | $584.10M | 6 |
| Dialpad | $2B | $450.00M | 9 |
| Grammarly | $39B | $400.00M | 3 |
| CloudBees | $1B | $356.20M | 8 |
| Lattice | $18B | $330.32M | 9 |
| Couchbase | $1B | $251.00M | 9 |
| Workfront | $2B | $375.00M | 5 |
| DriveNets | $2B | $587.00M | 4 |
| Fusion-io | $1.5B | $111.50M | 3 |
| TaxBit | $3B | $253.36M | 8 |
| Epirus | $1B | $287.63M | 4 |
| ZipRecruiter | $2.4B | $769.00M | 3 |
| Infinera | $1.1B | $625.80M | 9 |
| Copper | $2B | $102.00M | 5 |
| Slack | $23B | $1.39B | 13 |
| Synthego | $1B | $459.69M | 9 |
| Pax | $2B | - | - |
| Cylance | $1B | $297.00M | 6 |
| AppDynamics | $2B | $364.50M | 11 |
| Roku | $1.3B | $212.01M | 11 |
| Commure | $4B | $620.50M | 8 |
| Remote | $17B | $496.00M | 5 |
| Mainspring | $1B | $32.50M | 2 |
| Tradeshift | $8B | $1.13B | 14 |
| Wrapbook | $1B | $150.60M | 4 |
| Qualia | $2B | $160.00M | 6 |
| Retool | $29B | $141.00M | 5 |
| Matillion | $3B | $290.00M | 7 |
| Schroedinger | $0.8B | $577.22M | 10 |
| Jfrog | $3.9B | $226.50M | 6 |
| Datto | $4.3B | $100.00M | 3 |
| SmartRent | $2.2B | $256.50M | 6 |
| Hike | $1B | $261.00M | 8 |
| Quora | $22B | $301.00M | 5 |
| Deem | $1B | $536.13M | 13 |
| Forto | $2B | $593.38M | 6 |
| Active Network | $1B | $344.19M | 9 |
| Flexport | $152B | $2.70B | 19 |
| Whatnot | $12B | $484.70M | 7 |
| Niantic | $18B | $770.00M | 6 |
| Vianai | $2B | $190.00M | 2 |
| Contrast Security | $3B | $269.00M | 5 |
| Aleo | $1B | - | - |
| Clari | $3B | $496.00M | 8 |
| StarkWare | $32B | $273.00M | 8 |
| Pilot | $9B | $172.10M | 6 |
| Hugging Face | $10B | $395.20M | 7 |
| Procore | $9.6B | $654.02M | 17 |
| Fleetmatics Group | $0.6B | $93.00M | 2 |
| Carbonite | $0.2B | $191.20M | 8 |
| Concur Technologies | $0.2B | $291.75M | 2 |
| Vercel | $8B | $563.00M | 5 |
| Divvy | $7B | $417.50M | 5 |
| Placer.ai | $6B | $267.51M | 10 |
| Nexthink | $2B | $345.88M | 8 |
| Sumo Logic | $2.2B | $340.00M | 6 |
| Lucid | $3B | $3.82M | 4 |
| Pipedrive | $5B | $90.20M | 8 |
| Udacity | $2B | $240.00M | 6 |
| Palantir Technologies | $308B | $3.03B | 28 |
| Andela | $3B | $381.01M | 9 |
| CRED | $12B | $801.49M | 8 |
| STORD | $4B | $325.04M | 6 |
| Scopely | $41B | $998.50M | 10 |
| Nicira Networks | $1B | $41.82M | 4 |
| Weave | $1.5B | $168.00M | 8 |
| Applied Intuition | $22B | $901.50M | 7 |
| ClassDojo | $17B | $191.10M | 6 |
| HyperScience | $7B | $288.88M | 9 |
| Toutiao | $20B | - | - |
| Via | $7B | $19.81M | 5 |
| LogMeIn | $0.3B | $30.00M | 5 |
| Material Security | $4B | $162.00M | 4 |
| Planet Labs | $2.8B | $573.90M | 10 |
| Cohesity | $10B | $955.00M | 10 |
| Gusto | $547B | $746.10M | 15 |
| Checkr | $60B | $679.00M | 8 |
| Coalition | $10B | $770.00M | 7 |
| Sourcegraph | $5B | $248.00M | 7 |
| Productboard | $5B | $261.70M | 8 |
| FullStory | $4B | $197.20M | 7 |
| Amplitude | $4.6B | $311.48M | 14 |
| Mandiant | $2.3B | $70.00M | 2 |
| ThoughtSpot | $13B | $663.70M | 12 |
| Veriff | $6B | $192.32M | 7 |
| Uber | $82.4B | $30.21B | 33 |
| Motive | $3B | $567.30M | 9 |
| Livongo | $2.5B | $235.00M | 6 |
| Hasura | $2B | $136.50M | 4 |
| Evernote | $11B | $290.00M | 12 |
| Dapper Labs | $76B | $612.51M | 7 |
| Ada (Business/Productivity Software) | $1B | $190.62M | 7 |
| Rebellion Defense | $1B | $150.00M | 2 |
| Stack Overflow | $12B | $153.00M | 6 |
| Stripe | $559B | $9.44B | 20 |
| Netscape Communications | $1.2B | $8.00M | 3 |
| Druva | $2B | $475.00M | 9 |
| Foundry Networks | $3B | - | 1 |
| Luminar | $2.9B | $709.75M | 11 |
| AlphaSense | $2B | $1.42B | 12 |
| Anaplan | $1.4B | $299.90M | 9 |
| Intercom | $13B | $240.75M | 7 |
| TravelPerk | $4B | $664.14M | 12 |
| Zoom Video Communications | $9.2B | $276.00M | 9 |
| Rubrik | $6.6B | $554.30M | 12 |
| Knock | $4B | - | - |
| Cresta | $6B | $276.00M | 5 |
| Armis | $3B | $737.00M | 7 |
| Leslie | $3B | - | 1 |
| MarkForged | $2.1B | $346.80M | 7 |
| Workato | $6B | $415.00M | 5 |
| Degreed | $4B | $462.74M | 16 |
| Looker | $5B | $280.50M | 7 |
| People.ai | $4B | $200.00M | 9 |
| Quantenna Communications | $0.5B | $186.13M | 12 |
| Braze | $6B | $175.10M | 9 |
| GitLab | $11B | $413.50M | 7 |
| Loom | $11B | $203.55M | 8 |
| Zuora | $1.4B | $647.50M | 11 |
| InTouch Health | $1B | $49.20M | 6 |
| Airtable | $282B | $1.35B | 10 |
| Instructure | $2.8B | $89.10M | 6 |
| Fundbox | $8B | $553.50M | 9 |
| View (Building Products) | $1.6B | $2.57B | 20 |
| Nimble Storage | $1.5B | $98.75M | 5 |
| Vast | $4B | $381.00M | 7 |
| ID.me | $14B | $407.25M | 22 |
| Figma | $180B | $748.62M | 8 |
| Dynatrace | $4.4B | $21.90M | 4 |
| Snap Group | $31B | $3.26M | 1 |
| Rubicon | $10B | $501.70M | 12 |
| Segment | $12B | $283.93M | 10 |
| Modern Health | $4B | $167.40M | 6 |
| Mercury | $37B | $152.21M | 7 |
| Cribl | $2B | $721.21M | 7 |
| Chainalysis | $9B | $536.62M | 13 |
| Branch | $24B | $667.05M | 10 |
| Benchling | $37B | $411.90M | 9 |
| Pure Storage | $3.1B | $529.26M | 8 |
| Automile | $4B | $47.31M | 4 |
| Back | $15B | $3.30M | 2 |
| Sourcefire | $2B | $40.50M | 5 |
| Density | $11B | $217.20M | 9 |
| Nowports | $2B | $242.60M | 8 |
| SingleStore | $11B | $464.10M | 11 |
| FiscalNote | $1.3B | $637.33M | 23 |
| Impact Tech | $2B | - | - |
| Bowery | $9B | $1.65M | 4 |
| Takko | $2B | - | 3 |
| Auth0 | $6B | $332.28M | 10 |
| Roblox | $14B | $874.45M | 13 |
| CircleCI | $10B | $315.00M | 9 |
| Addepar | $11B | $531.36M | 7 |
| AgentSync | $5B | $161.10M | 5 |
| Proofpoint | $0.4B | $885.50M | 7 |
| SnapLogic | $5B | $371.30M | 10 |
| Signifyd | $4B | $409.00M | 7 |
| Spendesk | $3B | $311.85M | 6 |
| Notion Labs | $60B | - | - |
| Pilot.com | $1B | $172.10M | 6 |
| DocuSign | $4.5B | $536.20M | 20 |
| Lucid Software | $12B | $670.36M | 8 |
| BloomReach | $2B | $452.00M | 7 |
| DataStax | $5B | $342.57M | 10 |
| Insider | $5B | $772.10M | 9 |
| Snyk | $15B | $1.20B | 13 |
| Newfold Digital | $2B | - | 1 |
| PagerDuty | $1.8B | $523.60M | 8 |
| SAP Concur | $0.2B | $291.75M | 2 |
| OpenAI | $20B | $21.90B | 10 |
| Iterable | $2B | $342.20M | 7 |
| Dataminr | $41B | $1.05B | 14 |
| Alto Pharmacy | $3B | $680.03M | 11 |
| Mirakl | $7B | $6.41M | 5 |
| LaunchDarkly | $6B | $330.30M | 8 |
| Hubspot | $0.8B | $100.50M | 6 |
| Bellabeat | $8B | $18.82M | 7 |
| Lyft | $24B | $5.31B | 29 |
| Workhuman | $1B | $131.48M | 4 |
| TelecityGroup | $4B | - | - |
| Storable | $6B | $10.00M | 1 |
| $12.7B | $1.49B | 26 | |
| MySQL | $1B | $39.80M | 3 |
| Nuvemshop | $6B | $628.38M | 11 |
| MindTickle | $1B | $281.30M | 7 |
| Moveworks | $4B | $305.00M | 3 |
| GrubMarket | $20B | $499.10M | 8 |
| Flywire | $8B | $583.30M | 10 |
| Outreach | $22B | $489.02M | 13 |
| Splashtop | $3B | $114.00M | 5 |
| Stack | $2B | $5.04M | 5 |
| Salesforce | $1.1B | $65.38M | 7 |
| $23.1B | $26.10M | 3 | |
| Clio | $3B | $1.29B | 6 |
| BazaarVoice | $0.7B | $130.55M | 5 |
| Transfix | $4B | $169.00M | 9 |
| Tipalti | $25B | $715.00M | 10 |
| Cloudflare | $4.4B | $332.20M | 7 |
| Box | $1.7B | $1.46B | 15 |
| Fastly | $1.5B | $369.00M | 8 |
| Kong | $7B | $344.10M | 7 |
| Mark43 | $8B | $268.82M | 8 |
| Datadog | $7.8B | $1.02B | 9 |
| Dropbox | $9.2B | $1.71B | 13 |
| Contentful | $6B | $349.60M | 9 |
| Turing | $11B | - | 2 |
| MURAL | $4B | $192.28M | 6 |
| Duo Security | $2B | $121.50M | 7 |
| The Zebra | $2B | $2.50B | 3 |
| Apto | $2B | - | - |
| ShipBob | $6B | $330.50M | 7 |
| Expensify | $2.2B | $138.20M | 9 |
| InVision | $4B | $356.20M | 10 |
| Relativity | $37B | $125.00M | 2 |
| JumpCloud | $5B | $416.82M | 12 |
| Yammer | $15B | $142.00M | 6 |
| iSpot.tv | $2B | $382.80M | 5 |
| PayFit | $6B | $495.75M | 7 |
| Slice | $1B | $125.00M | 6 |
Growth Trends & Market Impact
Freshworks reported a 20% increase in revenue to $174 million in Q2 2024. The company also narrowed its net loss by 43% to $20.1 million in the same quarter. Despite these positive financial results, Freshworks experienced a stock drop of 17.9% after Q1 2024 earnings, although the stock later jumped 11.2% following Q2 2024 results. The company has undergone a leadership change with a new CEO appointed, while the former CEO transitioned to the role of Executive Chairman.
Investment history
| Round number | date | Post-round evaluation | investors |
|---|---|---|---|
| №1 | 01.01.2020 | $85.00 million dollars |
Steadview Capital |
| №2 | 04.11.2019 | $150.00 million dollars |
Accel CapitalG Sequoia Capital |
| №3 | 31.07.2018 | $100.00 million dollars |
Accel Peak XV Partners |
| №4 | 01.11.2016 | $55.00 million dollars |
Peak XV Partners |
| №5 | 20.04.2015 | $50.00 million dollars |
Tiger Global Management |
| №6 | 12.06.2014 | $31.00 million dollars |
Tiger Global Management |
| №7 | 21.11.2013 | $7.00 million dollars |
Accel |
| №8 | 26.04.2012 | $5.00 million dollars |
Tiger Global Management |
| №9 | 02.12.2011 | $1.00 million dollars |
Accel |